Returns & Exchanges
At O'Neill, we want you to be completely satisfied with your purchase. If you are not happy with your gear, you can return or exchange any unworn and unwashed items within 30 days of the delivery date.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided through the portal and securely pack your items in their original packaging.
Ship It Back
Drop off your package at any authorized carrier location; make sure to keep your tracking receipt for peace of mind.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing